Green Hydrogen
Service Solutions
Our 360° Service Promise
To ensure optimal performance from your scalum® electrolyzers, thyssenkrupp nucera® provides a comprehensive service portfolio backed by our global network and expertise. Our offerings encompass continuous predictive, preventive, and corrective maintenance, along with operational support — both remote and on-site — as well as refurbishment services. This holistic approach ensures that your plants operate at peak efficiency while minimizing the risk of unforeseen costs due to equipment downtime or lost production.
First point of contact for customers worldwide
From spare parts to long-term service agreements
Cell refurbishment promotes circularity and sustainability
We Offer Services in the Following Areas
We Offer the Following Service Agreements
nucera supply
A spare parts supply agreement
The thyssenkrupp nucera® spare parts supply agreement is designed to provide quick, reliable customer service by establishing set parameters such as subject matter, payment and delivery modalities, as well as warranties and liabilities.
Key benefits include:
- Spare parts management in a clearly arranged manner with the support of an interactive product navigator
- Organized demand management of spare parts
- Frame contract with fixed conditions for quick response time
nucera care
A long-term service agreement
thyssenkrupp nucera®’s long-term service agreement is configured for optimizing operation, maintenance, safety standards, and asset value over scalum’s® entire lifetime.
Services included in this agreement are:
- Customer support
- Competence development
- Operation support via digital services
- Remote & on-site advisory service
nucera refurb
A refurbishment service agreement
Cell refurbishment through the recycling of specific components not only promotes circularity and sustainability, but it also enables customers to maintain the anticipated hydrogen production over an electrolyzer’s lifetime and attain initial start-up performance following a refurbishment.
Further key features & benefits include:
- Plant operation can be continued during the entire refurbishment campaign, with all other electrolyzers running
- Refurbishment Service Agreement is a full service contract that consists of deinstallation and installation of cells, re-coating of the electrode coatings, and replacement of separator and accessories
nucera field
An on-demand service agreement
Providing efficient and high-quality support to customers across the globe is not only our aim but, most importantly, our passion. Local personnel from thyssenkrupp nucera® are your first point of contact for on-demand predictive, preventive, and corrective maintenance.
Specific for the on-demand service agreement are:
- Professional support by local personnel
- Competitive hourly/daily rates Backup support from competence center
We Empower Your Plant –
Better Call Service
